Castel Communications-Inventor of Manual Dialer Call Center Solution

Last month, Castel Communications has made the announcement for the release of Castel CallPoint, recognized as the manual dialer solution designed over the dedicated platform. The solution is available to people with wide range of digital voice recording, voice, speech and Interaction Analytics and even business intelligent center in real-time. Owners and managers of this well-known call center company have said that they have included some exclusive features in their latest call center solution. Some of the primary features will include :

Prioritization of Various Inbound Calls 

With the help of the innovative manual dialer solution, owners of call center companies could expect to distinguish between priority calls made or received by the agents or personnel working under call center organizations. 

Tracking of the Productivity or Efficiency of Agents 

Similar to the features incorporated in the mobile tracker Android apps, the newly introduced solution by the technician team of Castel Communications can track the performance level, productivity and efficiency of employees or contact center professionals working in the outsourcing unit. 

Coordination in the Transfer of Both Data and Voice

The system introduced by the professionals of Castel Communications let people to maintain proper coordination in between the transfer of voice and data in between two different points. 

Monitor and Coach

System provided by the Castel possesses the capability to coach and monitor the interaction done by organizational members with the customers. Communication is one of the significant aspects related to success and failure of any outsourcing type of business. Hence, it is essential for employers to give proper coaching, mentoring and guidance to personnel, so that they can achieve their targets in efficient way as possible. 

According to the statement given by Paul Pardo, the manager of the company, “The agent selects the number to call and Castel CallPoint™ completes full verification against local, state and federal rules before clearing the call for agent to take action. Because the solution hasn't the ability to call in any other mode other than manual, it provides a heightened level of assurance that their business is calling with strict compliance adherence.” Read a similar type of update from here.