Skylex Voice Solutions-Efficient Tools to Identify Callers’ Performance

Skylex professionals have obtained their expertise by providing multiple engine vocal platforms for the calls taken or made by callers of any contact center premise. The platform is a best option for outsource business, as it allows collection and recording of data and at the same time to go for detailed analysis of emotions and speech text of customers and agents in order to allow for consistent supervision and proper control from two different ends. Until now, emotion detection systems operating on LVA technology have succeeded in the identification of important things, which include

Applications Affecting Performance and Usability of Premises

With the help of voice detection systems designed under the supervision of Skylex professionals, senior officers of the outsource business ventures have successfully identified applications, which would likely affect the usability and performance of any business premise.

Keeping Track on Responses of Customers

Skylex voice solutions keep track and identify the emotions present in voice of customers. Based on detailed emotional analysis only, the systems can display the truthfulness present in responses of people. In case of finding anger or dissatisfaction, operators transfer the calls to experienced agents, who by using vast knowledge and potential assist in resolving queries of customers and regain their satisfaction within less duration as possible.

Finding of Training Requirements for Agents

Solutions based on voice analysis technique keep proper track on both recorded and ongoing calls go on within the premise. These details will allow managers of the company to identify training and mentoring requirements for new agents of the premise. Even based on recorded communication, newbie of the workplace get idea of different ways, in which they should interact with callers over phones, mobiles, text messages and many more.

“Skylex systems provide great opportunities to analyze the statistic data of satisfaction of clients on the certain marketing and service campaigns.”

Fundamental and Advanced Functions Performed by Skylex Information Systems

Since last few months, Skylex Company of Israel and its professionals have succeeded to obtain the market leading position via delivery of sophisticated software programs for different types of commercial level organizations. In fact, systems offered by professionals of this Israeli Company based on the advanced vocal analysis technology have proved to be the best for resolving wide range of problems faced by telecom companies, call centers and several other types of business ventures involved in phone-banking or telephonic communication activities.

In this blog post, you will get details about basic as well as advanced functions performed by the systems designed by qualified and experienced technicians of Skylex based on sophisticated voice analysis technique.

Fundamental Functions

Basic or fundamental requirements performed by various types of software solutions provided by this Israeli Company will include

Low Cost

Contact centers and managers choosing for installation of this software solution have paid relatively low installation and ownership costs as compared to many other types of software programs or techniques advent in the market. 

Objectivity

Every type of business organization and its personnel performs functions to obtain prime objectives as massive profit, strong market position and loyalty from customers. Because of this, many higher authorities of contact centers and other firms prefer the LVA-based software solution to achieve the organizational objectives in the best way as possible.

Language Independence

Best thing about the device supplied by the Skylex Company is that it performs its functions in almost every language.

Training and Loyalty of Staffs

With the help of Skylex information systems, business organizations and call centers can provide self-training and motivational sessions for their operators. In addition, since the system tracks both ongoing as well as recorded interaction at different ends, like callers and customers ends, it can detect and measure the loyalty level of staffs towards their responsibilities and job profiles in the company.

Advanced Services

Now, let us look over the advanced features and advantages, which contact centers and outsourced firms should expect to avail from the voice analysis equipment.

Customer Retention

Major benefit of the device used for vocal analysis is to detect and analyze the true response of customers with the help of varying voice-based parameters. By simply knowing the level of satisfaction and loyalty of any customer or prospect, top-level managers of the firm will take suitable actions to launch customer retention programs in new and in innovative manner as possible.

Launching of Marketing Campaigns

Contact centers of modern times have not only remained confined to resolving queries of customers about offered products and/or services. Instead, many businesses use it for launching suitable telemarketing and other powerful advertisement campaigns. Hence, in this situation, companies prefer for Interactive Analytics systems to launch campaigns in best way as possible.

“Skylex Info Systems CJSC develops automated enterprise oriented solutions for quality and efficiency management for contact centers.” Read more from here.

Overview on Fundamental Requirements Fulfilled by Skylex Voice Solutions

In the recent few years, Skylex Voice Solutions operating in both Israel and Russia have put many efforts to enhance the functionality of call centers, telecommunication units and many other business ventures, which rely on interaction between employees and customers. Voice Solutions offered by Skylex professionals operate with the help of Layered Voice Analysis technique. In order to understand the function of this solution in details, you have to give your time to read this blog post informing you about fundamental requirements fulfilled by the emotion detection solution of the company. 

Fundamental or Basic Requirements

Interactive Analytics-based vocal solution of the company located in Russia and Israel have fulfilled various fundamental requirements, which we have mentioned here. 

• Reduced Ownership Cost

Business tycoons and companies responsible for acquisition of advanced IA system operating on emotion detection technique have to pay an affordable amount for acquisition of the device. Furthermore, with the availability of automation feature in the vocal-analysis system, companies have obtained the opportunity to reduce the cost further. 

• Objectivity

Organizations involved in providing outbound and inbound call services have succeeded to fulfill their objective towards achieving satisfaction and loyalty of customers with the help of info system based on detection of human voice or emotions. 

• Independent of Spoken Language

Primary reason for the high demand of this innovative technology or system developed by professionals working under the Skylex Company is that the system operates and detects varying levels of emotions present in human voice irrespective of spoken words and languages used. This implies that whether the communication between parties go on in English, Jews, Russian, French and in other languages, the device can detect the truthfulness in spoken words and level of loyalty to be displayed by customers in future.

• Medium to Train and Coach Newcomers 

Skylex information system or solution helps supervisors and managers of the call center companies to use recorded and ongoing calls of experienced call center executives to coach and train newcomers of the organization regarding handling of calls given or taken by executives. 

“Skylex Interaction Analytics has proved to be the best possible means to develop high-levels of trust with employees and assure loyalty of customers towards the contact center business.”

LogNet Systems and FPT IS -Winners of Global Telecoms Business Innovation Awards

LogNet Systems and FTP IS i.e. FPT Information System have recently gained their names as winners of Global Telecoms Business Innovation Awards. This is a prestigious award, which recognizes innovative projects related to the entire telecommunication industry at the international level. Established in the year 2007, the award ceremony and organizers of the event have annually differentiated various types of communications service providers and even their different technology suppliers. 

Both FTP IS and LogNet Systems have received the honorable award under the category of Business Service Innovation, as their professionals have put best possible efforts for the implementation of innovative and outstanding MaxBill solution in case of Modern Billing for LTC or Lao Telecommunications Company, known as the leading service provider for leading telecommunication companies in Laos PDR. With the prime objective to streamline already existing business processes of LTC Company to allow multiple services and operations as well as improve the attractiveness in the offered services, LTC has selected FPT IS for the implementation of MaxBill solutions and Modern Billing from another company as LogNet Systems. 

According to the statement given by Le Anh Tuan, the General Director of FPT Information System, “We are very proud to receive this award together with our partner LogNet and for the business value we are delivering to our customer LTC. As we expand our business internationally, we have strong expectations for continue success with LogNet and MaxBill at other leading service providers in our region and in new markets around the world.” 

Read more from here. 

LogNet Systems and FTP IS Company

LogNet Systems are the providers of Modern Billing solutions for various service providers working at the international level. Until now, the MaxBill solution of the company allows its service providers to implement it strategically into their exclusive business model with holistic approaches towards business processes implementation. 

Since last 1996, the company has assisted many companies categorized under TV, communications, contents, utilities, financial and transport services worldwide to explore their business within the rapidly changing as well as competitive markets. On the other side, FTP IS provided various types of solutions as well as products for many telecom service providers in its own city named Vietnam and in many other countries across the world. The company possesses its specialization in ERP services, application software development, IT and integration of systems and many more.