Overview on Fundamental Requirements Fulfilled by Skylex Voice Solutions

In the recent few years, Skylex Voice Solutions operating in both Israel and Russia have put many efforts to enhance the functionality of call centers, telecommunication units and many other business ventures, which rely on interaction between employees and customers. Voice Solutions offered by Skylex professionals operate with the help of Layered Voice Analysis technique. In order to understand the function of this solution in details, you have to give your time to read this blog post informing you about fundamental requirements fulfilled by the emotion detection solution of the company. 

Fundamental or Basic Requirements

Interactive Analytics-based vocal solution of the company located in Russia and Israel have fulfilled various fundamental requirements, which we have mentioned here. 

• Reduced Ownership Cost

Business tycoons and companies responsible for acquisition of advanced IA system operating on emotion detection technique have to pay an affordable amount for acquisition of the device. Furthermore, with the availability of automation feature in the vocal-analysis system, companies have obtained the opportunity to reduce the cost further. 

• Objectivity

Organizations involved in providing outbound and inbound call services have succeeded to fulfill their objective towards achieving satisfaction and loyalty of customers with the help of info system based on detection of human voice or emotions. 

• Independent of Spoken Language

Primary reason for the high demand of this innovative technology or system developed by professionals working under the Skylex Company is that the system operates and detects varying levels of emotions present in human voice irrespective of spoken words and languages used. This implies that whether the communication between parties go on in English, Jews, Russian, French and in other languages, the device can detect the truthfulness in spoken words and level of loyalty to be displayed by customers in future.

• Medium to Train and Coach Newcomers 

Skylex information system or solution helps supervisors and managers of the call center companies to use recorded and ongoing calls of experienced call center executives to coach and train newcomers of the organization regarding handling of calls given or taken by executives. 

“Skylex Interaction Analytics has proved to be the best possible means to develop high-levels of trust with employees and assure loyalty of customers towards the contact center business.”