Skylex Voice Solutions-Efficient Tools to Identify Callers’ Performance

Skylex professionals have obtained their expertise by providing multiple engine vocal platforms for the calls taken or made by callers of any contact center premise. The platform is a best option for outsource business, as it allows collection and recording of data and at the same time to go for detailed analysis of emotions and speech text of customers and agents in order to allow for consistent supervision and proper control from two different ends. Until now, emotion detection systems operating on LVA technology have succeeded in the identification of important things, which include

Applications Affecting Performance and Usability of Premises

With the help of voice detection systems designed under the supervision of Skylex professionals, senior officers of the outsource business ventures have successfully identified applications, which would likely affect the usability and performance of any business premise.

Keeping Track on Responses of Customers

Skylex voice solutions keep track and identify the emotions present in voice of customers. Based on detailed emotional analysis only, the systems can display the truthfulness present in responses of people. In case of finding anger or dissatisfaction, operators transfer the calls to experienced agents, who by using vast knowledge and potential assist in resolving queries of customers and regain their satisfaction within less duration as possible.

Finding of Training Requirements for Agents

Solutions based on voice analysis technique keep proper track on both recorded and ongoing calls go on within the premise. These details will allow managers of the company to identify training and mentoring requirements for new agents of the premise. Even based on recorded communication, newbie of the workplace get idea of different ways, in which they should interact with callers over phones, mobiles, text messages and many more.

“Skylex systems provide great opportunities to analyze the statistic data of satisfaction of clients on the certain marketing and service campaigns.”