Fundamental and Advanced Functions Performed by Skylex Information Systems

Since last few months, Skylex Company of Israel and its professionals have succeeded to obtain the market leading position via delivery of sophisticated software programs for different types of commercial level organizations. In fact, systems offered by professionals of this Israeli Company based on the advanced vocal analysis technology have proved to be the best for resolving wide range of problems faced by telecom companies, call centers and several other types of business ventures involved in phone-banking or telephonic communication activities.

In this blog post, you will get details about basic as well as advanced functions performed by the systems designed by qualified and experienced technicians of Skylex based on sophisticated voice analysis technique.

Fundamental Functions

Basic or fundamental requirements performed by various types of software solutions provided by this Israeli Company will include

Low Cost

Contact centers and managers choosing for installation of this software solution have paid relatively low installation and ownership costs as compared to many other types of software programs or techniques advent in the market. 

Objectivity

Every type of business organization and its personnel performs functions to obtain prime objectives as massive profit, strong market position and loyalty from customers. Because of this, many higher authorities of contact centers and other firms prefer the LVA-based software solution to achieve the organizational objectives in the best way as possible.

Language Independence

Best thing about the device supplied by the Skylex Company is that it performs its functions in almost every language.

Training and Loyalty of Staffs

With the help of Skylex information systems, business organizations and call centers can provide self-training and motivational sessions for their operators. In addition, since the system tracks both ongoing as well as recorded interaction at different ends, like callers and customers ends, it can detect and measure the loyalty level of staffs towards their responsibilities and job profiles in the company.

Advanced Services

Now, let us look over the advanced features and advantages, which contact centers and outsourced firms should expect to avail from the voice analysis equipment.

Customer Retention

Major benefit of the device used for vocal analysis is to detect and analyze the true response of customers with the help of varying voice-based parameters. By simply knowing the level of satisfaction and loyalty of any customer or prospect, top-level managers of the firm will take suitable actions to launch customer retention programs in new and in innovative manner as possible.

Launching of Marketing Campaigns

Contact centers of modern times have not only remained confined to resolving queries of customers about offered products and/or services. Instead, many businesses use it for launching suitable telemarketing and other powerful advertisement campaigns. Hence, in this situation, companies prefer for Interactive Analytics systems to launch campaigns in best way as possible.

“Skylex Info Systems CJSC develops automated enterprise oriented solutions for quality and efficiency management for contact centers.” Read more from here.