Skylex Voice Solutions-Efficient Tools to Identify Callers’ Performance

Skylex professionals have obtained their expertise by providing multiple engine vocal platforms for the calls taken or made by callers of any contact center premise. The platform is a best option for outsource business, as it allows collection and recording of data and at the same time to go for detailed analysis of emotions and speech text of customers and agents in order to allow for consistent supervision and proper control from two different ends. Until now, emotion detection systems operating on LVA technology have succeeded in the identification of important things, which include

Applications Affecting Performance and Usability of Premises

With the help of voice detection systems designed under the supervision of Skylex professionals, senior officers of the outsource business ventures have successfully identified applications, which would likely affect the usability and performance of any business premise.

Keeping Track on Responses of Customers

Skylex voice solutions keep track and identify the emotions present in voice of customers. Based on detailed emotional analysis only, the systems can display the truthfulness present in responses of people. In case of finding anger or dissatisfaction, operators transfer the calls to experienced agents, who by using vast knowledge and potential assist in resolving queries of customers and regain their satisfaction within less duration as possible.

Finding of Training Requirements for Agents

Solutions based on voice analysis technique keep proper track on both recorded and ongoing calls go on within the premise. These details will allow managers of the company to identify training and mentoring requirements for new agents of the premise. Even based on recorded communication, newbie of the workplace get idea of different ways, in which they should interact with callers over phones, mobiles, text messages and many more.

“Skylex systems provide great opportunities to analyze the statistic data of satisfaction of clients on the certain marketing and service campaigns.”

Avoidance Of E-waste and E-Garbage Will Be Dangerous for Human Health

Countries like Israel, India are now pretty much happy to have companies that can take care of מיחזור. Places like Vijayawada which is well known place in India and a IT and education hub. Behind all good things it also has something which is not good for environment. It doesn’t have any collection store or anything that could potentially be considered to process the garbage. The avoidance of such things are start causing many health problems such as cancer, Asthma and other which are capable to take life. There are a huge population in the city from all over the state are continuously using electronic gadgets including students, Doctors, Engineers and other professionals are using things like computers, mobile phones, laptop without even know the hazards that the device holds for them and their planet too. If any gadget will go off they will just throw it in regular garbage and that’s it. Even the municipal corporation is not aware how to and where to dispose the e-waste.

“Due to lack of awareness, the civic officials are burning the e-waste along with other solid wastes. A VMC official said that the civic officials are unaware of e-waste and its ill-effects. Chief medical officer P Ratnavali said, “We are in the process of setting up scientific plants to treat waste in the city. However, in regard to e-waste disposal, I have no idea whatsoever” As Published on a site.

The Environmental Business has now shown a new way to recycle things and properly dispose of it. WHO had invested billions of dollars just to ensure that there is no health harm from waste poses threat to have skin dieses and liver problems, cancers and other health problems, so there have to be a proper authority to handle such maters and cases.

Fundamental and Advanced Functions Performed by Skylex Information Systems

Since last few months, Skylex Company of Israel and its professionals have succeeded to obtain the market leading position via delivery of sophisticated software programs for different types of commercial level organizations. In fact, systems offered by professionals of this Israeli Company based on the advanced vocal analysis technology have proved to be the best for resolving wide range of problems faced by telecom companies, call centers and several other types of business ventures involved in phone-banking or telephonic communication activities.

In this blog post, you will get details about basic as well as advanced functions performed by the systems designed by qualified and experienced technicians of Skylex based on sophisticated voice analysis technique.

Fundamental Functions

Basic or fundamental requirements performed by various types of software solutions provided by this Israeli Company will include

Low Cost

Contact centers and managers choosing for installation of this software solution have paid relatively low installation and ownership costs as compared to many other types of software programs or techniques advent in the market. 

Objectivity

Every type of business organization and its personnel performs functions to obtain prime objectives as massive profit, strong market position and loyalty from customers. Because of this, many higher authorities of contact centers and other firms prefer the LVA-based software solution to achieve the organizational objectives in the best way as possible.

Language Independence

Best thing about the device supplied by the Skylex Company is that it performs its functions in almost every language.

Training and Loyalty of Staffs

With the help of Skylex information systems, business organizations and call centers can provide self-training and motivational sessions for their operators. In addition, since the system tracks both ongoing as well as recorded interaction at different ends, like callers and customers ends, it can detect and measure the loyalty level of staffs towards their responsibilities and job profiles in the company.

Advanced Services

Now, let us look over the advanced features and advantages, which contact centers and outsourced firms should expect to avail from the voice analysis equipment.

Customer Retention

Major benefit of the device used for vocal analysis is to detect and analyze the true response of customers with the help of varying voice-based parameters. By simply knowing the level of satisfaction and loyalty of any customer or prospect, top-level managers of the firm will take suitable actions to launch customer retention programs in new and in innovative manner as possible.

Launching of Marketing Campaigns

Contact centers of modern times have not only remained confined to resolving queries of customers about offered products and/or services. Instead, many businesses use it for launching suitable telemarketing and other powerful advertisement campaigns. Hence, in this situation, companies prefer for Interactive Analytics systems to launch campaigns in best way as possible.

“Skylex Info Systems CJSC develops automated enterprise oriented solutions for quality and efficiency management for contact centers.” Read more from here.