Skylex Voice Solutions-Efficient Tools to Identify Callers’ Performance

Skylex professionals have obtained their expertise by providing multiple engine vocal platforms for the calls taken or made by callers of any contact center premise. The platform is a best option for outsource business, as it allows collection and recording of data and at the same time to go for detailed analysis of emotions and speech text of customers and agents in order to allow for consistent supervision and proper control from two different ends. Until now, emotion detection systems operating on LVA technology have succeeded in the identification of important things, which include

Applications Affecting Performance and Usability of Premises

With the help of voice detection systems designed under the supervision of Skylex professionals, senior officers of the outsource business ventures have successfully identified applications, which would likely affect the usability and performance of any business premise.

Keeping Track on Responses of Customers

Skylex voice solutions keep track and identify the emotions present in voice of customers. Based on detailed emotional analysis only, the systems can display the truthfulness present in responses of people. In case of finding anger or dissatisfaction, operators transfer the calls to experienced agents, who by using vast knowledge and potential assist in resolving queries of customers and regain their satisfaction within less duration as possible.

Finding of Training Requirements for Agents

Solutions based on voice analysis technique keep proper track on both recorded and ongoing calls go on within the premise. These details will allow managers of the company to identify training and mentoring requirements for new agents of the premise. Even based on recorded communication, newbie of the workplace get idea of different ways, in which they should interact with callers over phones, mobiles, text messages and many more.

“Skylex systems provide great opportunities to analyze the statistic data of satisfaction of clients on the certain marketing and service campaigns.”

Avoidance Of E-waste and E-Garbage Will Be Dangerous for Human Health

Countries like Israel, India are now pretty much happy to have companies that can take care of מיחזור. Places like Vijayawada which is well known place in India and a IT and education hub. Behind all good things it also has something which is not good for environment. It doesn’t have any collection store or anything that could potentially be considered to process the garbage. The avoidance of such things are start causing many health problems such as cancer, Asthma and other which are capable to take life. There are a huge population in the city from all over the state are continuously using electronic gadgets including students, Doctors, Engineers and other professionals are using things like computers, mobile phones, laptop without even know the hazards that the device holds for them and their planet too. If any gadget will go off they will just throw it in regular garbage and that’s it. Even the municipal corporation is not aware how to and where to dispose the e-waste.

“Due to lack of awareness, the civic officials are burning the e-waste along with other solid wastes. A VMC official said that the civic officials are unaware of e-waste and its ill-effects. Chief medical officer P Ratnavali said, “We are in the process of setting up scientific plants to treat waste in the city. However, in regard to e-waste disposal, I have no idea whatsoever” As Published on a site.

The Environmental Business has now shown a new way to recycle things and properly dispose of it. WHO had invested billions of dollars just to ensure that there is no health harm from waste poses threat to have skin dieses and liver problems, cancers and other health problems, so there have to be a proper authority to handle such maters and cases.

Fundamental and Advanced Functions Performed by Skylex Information Systems

Since last few months, Skylex Company of Israel and its professionals have succeeded to obtain the market leading position via delivery of sophisticated software programs for different types of commercial level organizations. In fact, systems offered by professionals of this Israeli Company based on the advanced vocal analysis technology have proved to be the best for resolving wide range of problems faced by telecom companies, call centers and several other types of business ventures involved in phone-banking or telephonic communication activities.

In this blog post, you will get details about basic as well as advanced functions performed by the systems designed by qualified and experienced technicians of Skylex based on sophisticated voice analysis technique.

Fundamental Functions

Basic or fundamental requirements performed by various types of software solutions provided by this Israeli Company will include

Low Cost

Contact centers and managers choosing for installation of this software solution have paid relatively low installation and ownership costs as compared to many other types of software programs or techniques advent in the market. 

Objectivity

Every type of business organization and its personnel performs functions to obtain prime objectives as massive profit, strong market position and loyalty from customers. Because of this, many higher authorities of contact centers and other firms prefer the LVA-based software solution to achieve the organizational objectives in the best way as possible.

Language Independence

Best thing about the device supplied by the Skylex Company is that it performs its functions in almost every language.

Training and Loyalty of Staffs

With the help of Skylex information systems, business organizations and call centers can provide self-training and motivational sessions for their operators. In addition, since the system tracks both ongoing as well as recorded interaction at different ends, like callers and customers ends, it can detect and measure the loyalty level of staffs towards their responsibilities and job profiles in the company.

Advanced Services

Now, let us look over the advanced features and advantages, which contact centers and outsourced firms should expect to avail from the voice analysis equipment.

Customer Retention

Major benefit of the device used for vocal analysis is to detect and analyze the true response of customers with the help of varying voice-based parameters. By simply knowing the level of satisfaction and loyalty of any customer or prospect, top-level managers of the firm will take suitable actions to launch customer retention programs in new and in innovative manner as possible.

Launching of Marketing Campaigns

Contact centers of modern times have not only remained confined to resolving queries of customers about offered products and/or services. Instead, many businesses use it for launching suitable telemarketing and other powerful advertisement campaigns. Hence, in this situation, companies prefer for Interactive Analytics systems to launch campaigns in best way as possible.

“Skylex Info Systems CJSC develops automated enterprise oriented solutions for quality and efficiency management for contact centers.” Read more from here.

Eyal Ofer Israeli Billionaire and Philanthropist

Eyal Ofer is a Son of late Businessman Sammy Ofer and made his fortune by expanding his father business of real estate and shipping in the country and worldwide. The Israel is a country where, several people are made their fortune in the different sectors such as AmirLiberman in technology, Bebo Kobo, who gone over seas to made his fortune so long list. Eyal Ofer is acquired his father business and with the expansion he made is more than his father.

Currently, Eyal Ofer work as a Chair person of the Zodiac Maritime Agencies that owns about 150 ships and made its listing in the London Stock exchange. In addition to that business he also holds shares and other assets in other major companies such as Tefahot Bank, Royal Caribbean Cruise Lines. Ofer also started his own company called GlobalHoldings, which handles several real estate contracts. He is also one of the largest share holders in the Miller Global which owns the Nickelodeon Suites Resorts in Orlando as well as the 1,002 room.

“Through this donation from the Eyal Ofer Family Foundation, Eyal Ofer aims to provide continuity to his family’s legacy of charitable giving and to broaden public access to contemporary art in the future. When the completed project opens, it will provide more space for art from around the world and enable Tate Modern to explore new areas of contemporary visual culture involving photography, film, video and performance, enriching its current program for a broader audience.”  Read More At tate.org.uk

Eyal and His father is one of the major philanthropist in Israel, they donates millions of Dollars to several organizations to child empowerment, colleges and universities. Tate Modern is also a company which recently has got a huge £10 million from Eyal Ofer to enhance the continue the development process.

Overview on Fundamental Requirements Fulfilled by Skylex Voice Solutions

In the recent few years, Skylex Voice Solutions operating in both Israel and Russia have put many efforts to enhance the functionality of call centers, telecommunication units and many other business ventures, which rely on interaction between employees and customers. Voice Solutions offered by Skylex professionals operate with the help of Layered Voice Analysis technique. In order to understand the function of this solution in details, you have to give your time to read this blog post informing you about fundamental requirements fulfilled by the emotion detection solution of the company. 

Fundamental or Basic Requirements

Interactive Analytics-based vocal solution of the company located in Russia and Israel have fulfilled various fundamental requirements, which we have mentioned here. 

• Reduced Ownership Cost

Business tycoons and companies responsible for acquisition of advanced IA system operating on emotion detection technique have to pay an affordable amount for acquisition of the device. Furthermore, with the availability of automation feature in the vocal-analysis system, companies have obtained the opportunity to reduce the cost further. 

• Objectivity

Organizations involved in providing outbound and inbound call services have succeeded to fulfill their objective towards achieving satisfaction and loyalty of customers with the help of info system based on detection of human voice or emotions. 

• Independent of Spoken Language

Primary reason for the high demand of this innovative technology or system developed by professionals working under the Skylex Company is that the system operates and detects varying levels of emotions present in human voice irrespective of spoken words and languages used. This implies that whether the communication between parties go on in English, Jews, Russian, French and in other languages, the device can detect the truthfulness in spoken words and level of loyalty to be displayed by customers in future.

• Medium to Train and Coach Newcomers 

Skylex information system or solution helps supervisors and managers of the call center companies to use recorded and ongoing calls of experienced call center executives to coach and train newcomers of the organization regarding handling of calls given or taken by executives. 

“Skylex Interaction Analytics has proved to be the best possible means to develop high-levels of trust with employees and assure loyalty of customers towards the contact center business.”

World Bank and Nomura Shows Sale Of Bonds For Japanese Investors

Recently the World Bank and Nomura, both is the Asia’s biggest investments banks have finalized the paper work and all formalities to distributing of World bank Green Bonds to the Japanese Investors, Nomura which previously funded a Nomura loan to Camden Market in London, is also the partner in the deal of the selling the bonds to Japanese Investors. The notes have a Brazilian Real and a Turkish Lira with the 4 years of validity. World Bank will lead the process from the Green bonds to fund the projects, which have seen the big climate transformation. This program have started to support the Greenery in world, it announces the project in 2008 and in 2010 Japanese Retail investors have contacted them to sell the Bonds in 2010, the Bonds has been considered as a key for the growth in the Market in Japan and across the planet. Nomura have helped it to created the bonds and bring the companies in the world working on the installation of the energy projects.

Twst.com said “A sampling of expected project results includes - over 165,000 tons of carbon dioxide equivalent emission reduction benefits per year in Belarus, and 800,000 tons per year in China, reducing vulnerability to climate-related flooding and water scarcity flood events for about 500,000 farmer households in Indonesia, and producing 6MWhs of electricity out of a landfill in Jordan.”

The Nomura has been in the business to promote the financial products growth, which aim not only to return the investment but also to solve the technology and social problems. Through this project Nomura serves as the bridge between investors and Banks to have the bond to support the climate change projects. The success of this project suggest that they will be continue to work together to ahead promote the program and also spread it globally.

US Government Forced Companies to Reuse the E-waste

US federal Government is one of the largest contributors to producing the e-waste more than any consumers or companies. The Govt. has 3 million of employees all around the country departments excluded the military and court employee, producing the 2.4 million ton of the electronic waste, which is dumped into the landfills. It disposing all the printers, monitors, CPU’s, Cell phones, Fridges, and several equipments and also the cleaning chemicals into the soil and water supply, but our earth is capable to absorb all the impurity. The govt. is serious to reduce the number and managing the recycling the proper disposal of the e-goods. The General Service Administrative department, which is responsible for buying all the equipments that employees need, has proposed a new law, which will be seeing govt. proper operation in handling the e-waste. If the rule is pass and became the law, so burning or throwing into the landfills are not acceptable.

triplepundit says“Agencies will have to make every effort to offer unwanted electronic equipment to other federal government offices. Failing that, such products would then be donated to local and state governments, schools, or non-profits. And in a move that will hardly make a dent in the federal government’s debt but would still be a welcome gesture by those irritated by government inefficiency and waste, government agencies would also be allowed to sell equipment.”

The electronics, which is not in good condition and cannot be reuse, will be sent to recyclers. The GSA will only allow the dumped electronics sent to companies, certified by R2 and e-stewards. These two corporations are the only authorized companies to recyclethe goods.  In order to make some transparency the GSA Said they will develop some policies to make companies to submit the report of their work so far. All the data will be available at data.gov.

LogNet Systems and FPT IS -Winners of Global Telecoms Business Innovation Awards

LogNet Systems and FTP IS i.e. FPT Information System have recently gained their names as winners of Global Telecoms Business Innovation Awards. This is a prestigious award, which recognizes innovative projects related to the entire telecommunication industry at the international level. Established in the year 2007, the award ceremony and organizers of the event have annually differentiated various types of communications service providers and even their different technology suppliers. 

Both FTP IS and LogNet Systems have received the honorable award under the category of Business Service Innovation, as their professionals have put best possible efforts for the implementation of innovative and outstanding MaxBill solution in case of Modern Billing for LTC or Lao Telecommunications Company, known as the leading service provider for leading telecommunication companies in Laos PDR. With the prime objective to streamline already existing business processes of LTC Company to allow multiple services and operations as well as improve the attractiveness in the offered services, LTC has selected FPT IS for the implementation of MaxBill solutions and Modern Billing from another company as LogNet Systems. 

According to the statement given by Le Anh Tuan, the General Director of FPT Information System, “We are very proud to receive this award together with our partner LogNet and for the business value we are delivering to our customer LTC. As we expand our business internationally, we have strong expectations for continue success with LogNet and MaxBill at other leading service providers in our region and in new markets around the world.” 

Read more from here. 

LogNet Systems and FTP IS Company

LogNet Systems are the providers of Modern Billing solutions for various service providers working at the international level. Until now, the MaxBill solution of the company allows its service providers to implement it strategically into their exclusive business model with holistic approaches towards business processes implementation. 

Since last 1996, the company has assisted many companies categorized under TV, communications, contents, utilities, financial and transport services worldwide to explore their business within the rapidly changing as well as competitive markets. On the other side, FTP IS provided various types of solutions as well as products for many telecom service providers in its own city named Vietnam and in many other countries across the world. The company possesses its specialization in ERP services, application software development, IT and integration of systems and many more.